Current Date 25 Dec, 2024

Govt launches AI-enabled helpline, ecommerce safety measures to boost consumer protection

India launched new consumer protection initiatives, including an AI-powered helpline and tools to combat deceptive marketing. E-commerce giants pledged to improve online safety. The government highlighted progress in resolving consumer disputes, citing increased use of digital platforms for complaint filing and virtual hearings. New guidelines are being drafted to regulate surrogate advertising.